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Who should I contact at NewsUK?

The general enquiry address for NewsUK is our Webmaster or call: 01223 271 374. Contact details for specific queries are below:

Subscriptions

• I want to renew my subscription: customer_services@proquest.co.uk
• I have a query about my subscription: customer_services@proquest.co.uk
• I have a trial subscription and want to know how to take out a full subscription: contact our Webmaster
• I want to know how much a NewsUK subscription will cost for my organisation: contact our Webmaster

Technical Support

• I cannot access NewsUK via IP: support@proquest.co.uk (Tel: 0800 220 710)
• My IP Address has changed: customer_services@proquest.co.uk
• I want to change from password access to IP access: customer_services@proquest.co.uk
• My password access is not working: customer_services@proquest.co.uk
• I have had an error message when searching NewsUK/NewsUK is not working as usual: support@proquest.co.uk (Tel: 0800 220 710)
• Access to NewsUK is slower than usual: support@proquest.co.uk (Tel: 0800 220 710)

Subscriber services

• I want to find out more about MARC Records: contact our Webmaster
• I want to set up remote access for my library: support@proquest.co.uk (Tel: 0800 220 710)
• I want to access my usage statistics: customer_services@proquest.co.uk
• I have forgotten the username and password for my usage statistics: customer_services@proquest.co.uk

Training

• I am a new subscriber and want to arrange a training session for my staff: emeatraining@proquest.co.uk
• I am an existing subscriber and want some refresher training for my staff: emeatraining@proquest.co.uk

Marketing

• I want to sign up for the NewsUK newsletter: Hannah.Perrett@proquest.co.uk
• I am a subscriber and want extra promotional materials: Hannah.Perrett@proquest.co.uk
• I want to invite NewsUK along to my promotional event: Hannah.Perrett@proquest.co.uk

Content

• I would like to suggest a new publication for you to include within NewsUK: contact our Webmaster
• I have spotted an error in NewsUK: contact our Webmaster
• I am having difficulty finding the information I need within NewsUK: contact our Webmaster
• I would like to suggest a local information or life events link for inclusion within NewsUK: contact our Webmaster

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